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Cancellation
CANCELLATION POLICY
At The Dover Hotels, we understand that travel plans can change. Our cancellation policy is designed to provide flexibility while allowing us to manage room availability efficiently.
- Standard Reservations: Cancellations made at least 24 hours before the scheduled check-in date may be cancelled without a cancellation fee.
- Late Cancellations: Cancellations made less than 24 hours before check-in may attract a charge equivalent to one night's accommodation.
- No-Show: Guests who do not arrive on their scheduled check-in date without prior notice may be charged for one night's accommodation, and the remaining reservation may be cancelled.
- Early Departure: Guests who check out before their confirmed departure date may be charged according to the applicable booking terms.
- Non-Refundable Bookings: Reservations marked as non-refundable cannot be cancelled or refunded after payment.
- Special Offers & Promotional Rates: Certain discounted rates and promotional bookings may have specific cancellation conditions, which will be displayed at the time of booking.
- Refunds: Where a refund is applicable, it will be processed through the original payment method. Processing times may vary depending on the payment provider or bank.
- Changes to Reservations: Date changes and amendments are subject to availability and may result in a difference in room rates or additional charges.
Cancellation terms applicable to your reservation will always be displayed during the booking process. By completing a reservation, you agree to the applicable cancellation and booking conditions.
